Proof of Delivery Integration for Acumatica
E-commerce businesses on Acumatica face a growing problem: customers claim "I never received it" and file chargebacks. Without photo proof showing the package at the delivery address and GPS stamps confirming driver location, you lose the dispute every time. Locate2u captures the evidence you need (photo, signature, GPS, timestamp) and syncs it to your Acumatica shipment records to eliminate false claims.
Acumatica Manages Orders. Locate2u Stops False Claims.
Acumatica handles your e-commerce orders from receipt through fulfillment and shipment. But once the package leaves your warehouse, Acumatica depends on carrier tracking for delivery status. And carrier tracking is not proof of delivery: it is proof that the carrier says they delivered. When a customer disputes it, the carrier scan is not enough.
For e-commerce businesses, this is a growing financial drain. "I never received it" claims and the resulting chargebacks cost merchants billions annually. Each chargeback carries not just the order value but processing fees, penalties, and the administrative cost of disputing the claim. Locate2u gives you the evidence to fight back: a timestamped photo of the package at the delivery address, GPS coordinates proving the driver was there, and an e-signature when required.
- Acumatica records: Sales Orders, Shipments, Invoices, Customer Accounts
- Integrates via Acumatica REST API and Web Services
- Works with Commerce, Distribution, and General Business editions
"I Never Received It" Is Costing You Thousands
E-commerce businesses on Acumatica are hit with non-receipt claims and chargebacks that they cannot fight without delivery evidence. Here is what that looks like in practice.
False Non-Receipt Claims
A customer files a chargeback claiming they never received the package. Your Acumatica record shows the carrier marked it as delivered, but the customer says otherwise. Without a photo of the package at their door and GPS proof the driver was at the address, the credit card company sides with the customer. You lose the product, the revenue, and pay a chargeback fee on top.
Chargeback Fees Add Up Fast
Each chargeback costs the order value plus a processing fee. For businesses processing hundreds of orders per week, even a small percentage of chargebacks creates a significant financial drain. Worse, high chargeback rates can lead to increased processing fees or loss of your payment processing account entirely.
Carrier Tracking Is Not Sufficient Proof
A carrier tracking scan that says "Delivered" is not compelling evidence in a chargeback dispute. It proves the carrier says they delivered, not that the customer received the package. Card issuers want visual proof: a photo of the package at the address, GPS data matching the shipping address, or a signature from the recipient.
Time-Consuming Dispute Process
Fighting chargebacks takes time. Your team must gather evidence, write a response, submit it to the processor, and wait for a decision. Without strong evidence, the effort is wasted. With photo POD and GPS data already in Acumatica, you can assemble a compelling dispute package in minutes instead of hours.
From Delivery Photo to Chargeback Defense
Capture at the Door
The driver arrives and opens the Locate2u app. They photograph the package at the delivery location, capture a signature if someone is present, and the app records GPS coordinates and a timestamp. Even for contactless deliveries, the photo and GPS prove the package was placed at the correct address.
Sync to Acumatica
Locate2u pushes the delivery evidence to Acumatica via the REST API. The Shipment record is updated with the delivery confirmation: photo URL, GPS coordinates, timestamp, and signature if captured. The evidence is attached as files on the Acumatica shipment document.
Defend and Recover
When a chargeback or non-receipt claim arrives, you pull up the Acumatica shipment and download the evidence: a clear photo of the package at the customer's address with GPS coordinates matching the shipping address. Submit this to the card issuer and win the dispute.
Chargeback-Proof Delivery Evidence for Acumatica
E-Signatures
For high-value orders or B2B deliveries, require a recipient signature. The signed confirmation on the Acumatica shipment record eliminates any ambiguity about whether the package was received and who accepted it.
Photo Capture
Drivers photograph every delivery at the door. The photo shows the package placement, the address visible in the background, and the condition of the parcel. This is the single most powerful piece of evidence for fighting "never received" chargebacks.
GPS Timestamps
GPS coordinates and timestamp prove the driver was at the shipping address at the time of delivery. When the GPS location matches the Acumatica ship-to address, card issuers have clear evidence that delivery occurred at the correct location.
Barcode Scanning
Scan the shipping label barcode at delivery to tie the physical package to the Acumatica shipment number. This creates an unbroken digital chain from warehouse pick to doorstep delivery for every order.
Custom Forms
Add delivery condition notes, access instructions, or safe-place indicators for contactless deliveries. This metadata enriches the delivery record and provides context for dispute resolution.
Real-Time Acumatica Sync
Delivery evidence reaches Acumatica the moment the driver completes the stop. Shipment records update in real time with photo, GPS, and signature data. When a chargeback arrives days later, all the evidence is already in the system.