Delivery Management + Microsoft Dynamics

Delivery Management Integration for Microsoft Dynamics

Dynamics 365 tracks your supply chain from procurement to warehouse shipment. But delivery visibility stops at "shipped." Locate2u extends D365 with real-time driver tracking, optimised dispatch, customer ETA notifications, and proof of delivery, all synced back to your Dynamics records.

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Integration Overview

Extending Dynamics 365 beyond "shipped"

What Dynamics 365 does well

Microsoft Dynamics 365 Supply Chain Management provides comprehensive warehouse management, inventory control, and procurement. D365 Business Central serves mid-market businesses with integrated financials, sales, and supply chain. The warehouse management module handles picking waves, packing slips, and shipment consolidation with efficiency.

The delivery management gap

Dynamics 365 marks a shipment as "shipped" and then goes silent. There is no native capability for tracking delivery vehicles in real time, assigning individual drivers to shipments, calculating optimised multi-stop routes, sending customers live ETA updates, or capturing proof of delivery with photos and e-signatures. Customer service representatives answering delivery inquiries have no real-time information to share beyond the ship date.

How Locate2u completes the picture

Locate2u transforms the D365 "shipped" status into a rich, real-time delivery experience. Confirmed shipments automatically flow to Locate2u where drivers are assigned, routes are optimised, and GPS tracking begins. Customers receive branded tracking pages with live ETAs. When deliveries are completed, digital proof of delivery updates the D365 shipment record, closing the loop between your warehouse and your customer's door.

Pain Points

Delivery challenges Dynamics 365 users face daily

Delivery tracking ends at the warehouse door

D365 Supply Chain Management confirms the shipment left your warehouse, then goes silent. Your customer service team has no way to tell a customer where their delivery is, when it will arrive, or whether it has been attempted. The shipment record simply reads "shipped" until someone manually updates it.

Customers get zero delivery communication

D365 does not provide customer-facing delivery tracking pages, ETA notifications, or "driver approaching" alerts. In a world where consumers track food delivery in real time, D365 users sending furniture, equipment, or supplies have no way to offer comparable visibility to their customers.

No digital proof of delivery

D365 has no mechanism for capturing delivery photos, e-signatures, or timestamped confirmation at the point of delivery. Operations teams rely on paper manifests or driver phone calls to confirm deliveries, making dispute resolution slow and financial reconciliation unreliable.

How It Works

Three steps to connect Dynamics 365 with Locate2u

Connect your D365 environment

Authenticate Locate2u with your Dynamics 365 tenant through Microsoft Dataverse or OData APIs. Select which sales orders, shipments, or commerce orders should flow into the delivery queue.

Configure delivery operations

Map D365 shipment fields to Locate2u delivery attributes. Define driver zones, vehicle capacity rules, and delivery time windows. Set up automated dispatch or manual assignment workflows to match your team's process.

Track, notify, and confirm

Drivers receive optimised routes via the mobile app. Customers get branded tracking pages with live ETAs. Digital proof of delivery flows back to D365 shipment records, completing the order-to-delivery lifecycle.

Feature Highlights

Delivery features that extend Dynamics 365

Live delivery map

Track every D365 shipment on a real-time GPS map from warehouse departure to customer doorstep. No more calling drivers for status updates.

Automated driver assignment

D365 shipments are automatically matched to the best available driver based on location, capacity, and delivery windows, replacing manual dispatch coordination.

Photo and signature POD

Drivers capture e-signatures and delivery photos on arrival. POD records attach to D365 shipment records automatically for audit and dispute resolution.

Branded customer tracking

Customers receive SMS and email with live tracking pages showing real-time driver location and ETA countdown, branded with your company identity.

Multi-vehicle route optimisation

AI sequencing across your entire fleet minimises drive time and fuel costs while respecting delivery windows set in your D365 sales orders.

Delivery KPI dashboards

Monitor on-time rates, delivery cost per shipment, driver utilisation, and customer satisfaction across all D365-originated deliveries.

Results

What Dynamics 365 users achieve with Locate2u

96%

On-time delivery rate across D365 shipments with optimised routing and real-time dispatch

45%

Fewer "where is my delivery?" calls from customers receiving proactive tracking updates

30%

Reduction in delivery costs through route optimisation and improved fleet utilisation

2min

Average time from delivery completion to D365 shipment record update via digital POD sync

Frequently asked questions

Locate2u connects to Dynamics 365 Supply Chain Management and Business Central through Microsoft Dataverse and standard OData APIs. Sales orders and shipment records flow from D365 to Locate2u for delivery dispatch, and delivery status updates including proof of delivery sync back to update your D365 records in real time.

Yes. Locate2u supports both Dynamics 365 Supply Chain Management for enterprise operations and Business Central for mid-market businesses. The integration approach is similar for both: shipment and sales order data flows to Locate2u, and delivery confirmations flow back, but the specific API endpoints differ by product.

Yes. Locate2u pushes delivery status updates to your D365 shipment records including current status, estimated arrival time, and delivery confirmation details. Your customer service team can check delivery progress without leaving the Dynamics interface. For live GPS map tracking, users access the Locate2u dashboard.

Nothing changes. Your D365 warehouse management processes (picking, packing, and shipment confirmation) continue to run as normal. Locate2u picks up after the shipment is confirmed in D365, handling the delivery dispatch, driver tracking, and proof of delivery capture. The two systems operate in sequence without conflicting.

Yes. Orders placed through Dynamics 365 Commerce channels (whether e-commerce, call centre, or point of sale) that require delivery can be routed to Locate2u for last-mile fulfilment. Customers receive branded tracking pages and real-time ETA updates regardless of which Commerce channel originated the order.