Proof of Delivery Integration for Microsoft Dynamics 365
Dynamics 365 marks orders as "Delivered" based on carrier tracking data, not on actual customer confirmation. There is no e-signature capture, no delivery photo, no GPS verification. Locate2u adds the missing proof layer, capturing real evidence at the customer's door and syncing it directly into your D365 order records.
D365 Tracks the Order. Locate2u Proves the Handoff.
Microsoft Dynamics 365 manages your entire order lifecycle from quote to invoice. But when it comes to confirming that goods physically arrived at the customer, D365 relies on carrier tracking numbers and manual status updates. A tracking status of "Delivered" means the carrier scanned the parcel at an address: it does not mean a human confirmed receipt.
For B2B deliveries, this gap is critical. Your customer's accounts payable team will not pay an invoice without signed proof that the goods arrived. Locate2u captures that proof at the doorstep (e-signature, photo, GPS coordinates, timestamp) and pushes it back into your D365 records via the Dataverse Web API, giving both your team and your customer undeniable delivery evidence.
- D365 records: Sales Order, Shipment, Invoice, Customer Account
- Integrates via Dataverse Web API and Power Automate connectors
- Compatible with D365 Finance, Business Central, and Supply Chain Management
Carrier Tracking Is Not Proof of Delivery
Dynamics 365 shows "Delivered" when a carrier marks a tracking number as complete. But that is a logistics event, not a customer confirmation. Here is what that gap costs your business.
B2B Customers Demand Signed POD
Your B2B customers will not process payment without proof that the right person received the goods. A FedEx tracking scan showing "Left at dock" is not sufficient. Accounts payable departments require a named recipient signature before they release payment, and without it, your invoices sit unpaid for weeks.
"I Never Received It" Claims
Carrier tracking says delivered but the customer says they never got it. Without a photo showing the goods at the delivery point and a signature from the recipient, you have no way to counter the claim. You end up reshipping or crediting the order, absorbing the full cost.
Invoice Payment Delays
Many D365 customers configure invoice generation to wait until delivery is confirmed. Without automated POD, that confirmation relies on someone manually updating the order status days after the actual delivery. The delay ripples into accounts receivable, extending your DSO and hurting cash flow.
Disconnected Delivery Data
Drivers use one app for navigation, another for communication, and maybe a paper form for signatures. None of this connects back to D365. Your order records show what shipped and what the carrier reported, but nothing about the actual handoff moment with the customer.
From Customer Handoff to D365 Confirmation
Capture at the Door
Your driver arrives and opens the Locate2u app. The customer signs on the device screen, the driver photographs the delivered goods, and the app records GPS coordinates and a precise timestamp. For B2B deliveries, the driver also captures the recipient's printed name and title.
Sync to Dynamics 365
Locate2u pushes the proof data to D365 via the Dataverse Web API. The sales order or shipment record is updated with delivery confirmation: signature image, photo URL, GPS coordinates, timestamp, and recipient name. Power Automate flows can trigger on the status change.
Invoice and Collect
With signed POD attached to the D365 record, invoice generation can proceed immediately. Your customer receives the invoice with a link to view the proof of delivery, accelerating their AP approval process and getting you paid faster.
Full Delivery Evidence for Every D365 Order
E-Signatures
Capture the recipient's signature on the driver's mobile device with a touch-optimised signing pad. The signature image is stored as a note attachment on the D365 sales order, providing legally defensible proof of acceptance.
Photo Capture
Drivers photograph delivered goods showing condition and placement. Photos are timestamped and geotagged, creating visual proof that the correct items were delivered to the right address in acceptable condition.
GPS Timestamps
Each delivery capture includes exact GPS coordinates and a server-verified timestamp. This data proves the driver was physically at the D365 ship-to address when the POD was captured, eliminating location-based disputes.
Barcode Scanning
Scan item barcodes or packing slip codes at delivery to verify correct products were handed over. Scanned data is validated against D365 order line items, flagging discrepancies before the driver leaves the customer site.
Custom Forms
Create delivery-specific checklists: receiving dock conditions, pallet count verification, or special handling confirmations. Custom form data syncs to D365 as structured fields for reporting and compliance tracking.
Real-Time D365 Sync
Proof data reaches Dynamics 365 within seconds of capture. No batch files, no overnight imports. Your D365 order records update in real time as deliveries happen, triggering Power Automate flows for invoicing, notifications, and reporting.